How refunds, payments and cancellations work
We aim to provide clear expectations regarding bookings, payments, cancellations and refunds. These terms apply to services delivered by Sali Shayia Consulting and Training unless different terms have been agreed in writing. Sali Shayia Consulting and Training operates on a full-fee-for-service basis.
Payment is required in full at the time of booking unless an invoicing arrangement has been agreed in writing. Where an invoice is issued, it must be paid in full within the payment terms stated on the invoice. A booking is not confirmed until the required payment has been received or an approved invoicing arrangement is in place.
Appointments
Service cancellations
At least 48 hours’ notice is required to cancel or reschedule: Face-to-face appointments, Online consultations, Clinical supervision or mentoring sessions, Individual professional consultations or Other scheduled appointments
Cancellations or requests to reschedule must be submitted by email to salishayia@consultingtraining.com.au.
Where at least 48 hours’ notice is provided, the appointment may be rescheduled subject to availability. Any approved refund will exclude costs already incurred in preparing for or delivering the service.
Cancellations made with less than 48 hours’ notice, including non-attendance, will be charged at the full booked fee and will not ordinarily be eligible for a refund.
training
Training, Workshops and Organisational Bookings
Where at least 14 days’ notice is provided, we may offer rescheduling, a credit or a refund, subject to availability and less any reasonable costs already incurred.
Cancellations made within 14 days of the scheduled service will be charged at the full booked fee and will not ordinarily be eligible for a refund.
Non-refundable costs may include: Program development and customisation, Preparation and resource development, Printed or supplied materials, Venue or equipment hire, Travel, accommodation and transport, Administration and third-party booking costs and/or Work already completed in preparation for the engagement.
If a booking is rescheduled, additional expenses arising from the change may be payable by the client or organisation.
Changes to Participant Numbers: Reductions in participant numbers do not automatically reduce the agreed booking fee. Where pricing is based on participant numbers, any requested changes must be made in writing at least 14 days before the training or workshop.
Additional participants may be accommodated by prior written agreement and may incur an additional fee.
Refunds
Workshops and consulting
Refund requests must be submitted in writing and will be assessed according to: The service booked, The amount of notice provided, Work already completed, Resources prepared, Non-recoverable costs already incurred and The specific booking terms agreed with the client or organisation Approved refunds will ordinarily be returned to the original payment method within a reasonable processing period. Completed services, partially delivered services, digital resources already supplied and work already undertaken are not refundable except where required by law.
We are not responsible for indirect costs incurred by the client or organisation, such as external travel, accommodation or venue expenses, except where required by law.
Cancellations by Sali Shayia Consulting and Training: If we need to cancel a service and cannot provide a suitable alternative date, any payment relating to the undelivered portion of the service will be refunded.